Frequently asked questions

We aim to dispatch every order within 1–2 working days of payment. Royal Mail Tracked 48® then aims to deliver in 2–3 working days (Monday to Saturday, excluding bank holidays), tracked to your door.

Yes. Every UK order ships free via Royal Mail Tracked 48® — no minimum spend, no surprises at checkout. The price you see is the price you pay.

Each supplement has its own dose — it is printed on the label and on its product page under Ingredients & use. Do not exceed the recommended daily dose on the label.

Most are. The majority of Vitadefence capsules use plant-based HPMC (hydroxypropyl methylcellulose) shells — no animal gelatine. A few products are made with fish or other animal-source ingredients, such as Marine Collagen Multi and Krill Oil Antarctic. A product page says ‘Vegan’ when the formula is fully plant-based — if it does not, check the label.

Yes. You can cancel within 14 days of receiving your order, without giving a reason, and send it back within 14 days of telling us. It must be unopened and sealed — once a sealed supplement has been opened it cannot be returned for a change of mind, for hygiene reasons. The return postage is yours to pay.

Every supplement has its own formula — the full ingredient list is printed on its label and on its product page under Ingredients & use. Most of our capsules use plant-based HPMC shells; a small number are fish-derived softgels. Some capsule formulas include a small amount of stoneground rice flour, always declared on the label.

Each product’s storage advice is on its label and on its product page under Ingredients & use. Most keep in a cool, dry place, out of reach of children — a few differ, so check the label. Do not use a product if its seal is damaged. The best-before date is printed on every pack.